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Practical Restaurant Management and Customer Complaint Handling

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[New Venture Academy]

 

Course Topic: Food and Beverage Management Practices and Customer Complaint Handling

Course Instructor: Wu Zongjun, Manager of Alang Catering Co., Ltd.

Course Time: 09/26 (Friday) 13:30-16:30 (3 hours in total)

Location: Hualien Innovation Base (No. 17, Haian Road, Hualien City) 

 

Course Outline: Focused on store operation management, brand positioning thinking, and customer handling practices. Through sharing practical experience and case analysis, it helps participants establish a solid business foundation and effectively grasp customer complaint handling strategies, enhancing brand trust and customer relationship management.

◆ 　Features of Food and Beverage Store Management

◆ 　Concept of Brand Building

◆ 　Customer Complaint and Crisis Handling

 

- This course is free to participate , with a physical participation limit of 30 people. Interested individuals are welcome to sign up. If physical registration is full, online participation will be open to waitlisted participants.

- If not successfully checked in on-site 10 minutes after the course starts, the registration will be canceled and released to waitlisted participants.

- Participating in the physical course allows for real-time interaction and discussion, providing a deeper learning experience. Participants can apply for proof of course participation hours from the organizer after the course ends in the same month.

- Physical participants can join the "2025 U-Travel Stamp Rally". Complete the stamping on-site that day. For details, please refer to .

- Photos or video recordings and group photos will be taken during the event, which may be published on public social platforms afterward. If participants have concerns about their likeness, please raise them in advance.